The global organizations all over the world have always preferred India to outsource their non-core business services. Today, outsourcing BPO services in India has almost become a norm for many global companies. In fact, BPO services are one of the fast growing segments of Information Technology Enabled Services( ITES) industry. India has constantly been able to provide the growing demand for BPO services in terms of cost effectiveness and customer support contact centers.
Over the years, many call centers have mushroomed in India, because India has a huge array of working professionals. Most of the work force here, specializes in science and technology. BPO services also help in time management and proper use of resources. In other words, it can said that BPO services in India help organizations to improve their level of efficiency as well as effectiveness.
Most of the offshore clients outsource work to India due to multiple reasons. These have been summarized below :
- More number of English speaking tech-savvy professionals
- Expertise in all types of customer support services.
- Time zone advantages enables offshore clients with 24 -hour support services.
- Large, skilled and educated work force.
- Specialized BPO services
- Supportive and flexible Indian government policies.
- Equipped with latest technology and high end infrastructure.
- Cost-effective BPO services.
- Confidence and trust of global organizations
The common BPO services in India are as follows:
Inbound call center services
- Outbound call center services
- Order taking services
- Telemarketing services
- Technical help desk services
- Email support services
- Chat enabled services.
- Business transcription services
- Medical transcription services
- Human resource outsourcing
- Accounting services
BPO services in India is undergoing a sea change. This radical transformation has give rise to many new areas of outsourcing. The BPO services in India offer a wide range of cost-effective and quality driven services. Here are some of the new areas of BPO services in India.
- Research and analytics services
- Data entry services
- Financial services
- Engineering services
- E-learning solutions
- Creative services
- Web designing services
- Health care services
- E-governance services
- Retail services
- Pharmaceutical services and a host of other services
The BPO services is one of the fastest growing segments in India. BPO has also attracted huge number of youngsters to join the industry. Most of the young and sharp minds are willing to work in 24X7 environment. Most of the companies globally are looking India as a potential option because Indian companies have proved themselves with quality services and high end performance. Today, some of the world's big giants have their base in India. India has been the main hub for BPO services around the globe. Most of the successful BPO ventures have encouraged more and more companies to outsource their BPO services to India.
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