IntelePeer and Transera Team to Offer Virtual Contact Center Solutions

Wednesday, August 5, 2009
IntelePeer Inc., a provider in hosted rich media communications, announced a partnership that combines Transera’s Seratel(R) on-demand contact center software with IntelePeer’s global carrier-grade infrastructure and next-generation voice and rich media capabilities.

The partnership provides hosted SIP trunking connections to any agent location combined with Seratel’s advanced routing capabilities. As a result, Transera customers can rapidly deploy virtual contact centers staffed by agents located anywhere in the world who are connected by IntelePeer’s carrier-class global voice peering network and SuperRegistryTM infrastructure. By routing all calls through this infrastructure, Transera ensures seamless worldwide connections to any traditional landline, mobile or VoIP soft phone while dramatically reducing telecommunications expenses.

Multi-channel contact center environments can simplify the integration and deployment of additional channels and contact methods such as social networking and Web-based click-to-call via the IntelePeer AppworXTM Open Communications Platform. The AppworX platform allows customers to accelerate implementations and minimizes the time needed to bring the virtual call center into production to generate value.

The entire virtual contact center solution, provided through the Software as a Service model, eliminates up-front capital costs and deployment delays. The combined solution provides a wide range of advanced features, including:

- True end-to-end on-demand, virtual call center – supporting multiple locations, agent types and voice technologies

- SIP trunking for toll-free and local direct inward dialing (DID) services, as well as outbound U.S. and international termination

- Web-based click-to-call and click-to-conference

- VoiceBlast and SMSBlast integration

- Enhanced traffic routing

- Automated VoIP soft phone registration, supporting call routing to remote agents for work-at-home and disaster recovery situations

"The global recession is forcing businesses to find ways to reduce their capital and operating expenses without sacrificing performance or service," said Prem Uppaluru, Transera’s CEO and president. IntelePeer’s global peering grid, which carried more than 7 billion voice minutes last year, ensures our customers can depend on reliable, high-quality voice connections for each customer call, while reducing their telecommunications operating expenses -- a critical advantage in these challenging economic times."

"At IntelePeer, we make it easy and cost-effective for innovative companies such as Transera to offer groundbreaking new services like the Seratel virtual contact center solution. With hosted capabilities delivered from the cloud, complex integration with premise-based equipment is completely eliminated and services are instantly deployed to any location," said Haydar Haba, IntelePeer founder and chief visionary officer. "The IntelePeer AppworX platform provides a powerful foundation to seamlessly deploy high-value services like Transera’s that help contact centers dramatically improve the way they connect with their customers."

About Intelepeer:

IntelePeer, a provider in hosted on-demand rich media communications, enables carriers, businesses and software vendors to easily deliver voice and multimedia capabilities to any phone or network-connected device – without incurring up-front capital costs. Through our innovative, communications-as-a-service platform, IntelePeer AppworX™, our SuperRegistry™ and our extensive Voice Peering Network, we provide our customers with the platform to offer high-quality interactive voice, video,

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